Refund policy

Last updated: November 3, 2026

This policy applies to Aokub orders delivered to all countries listed in our Shipping Policy . It supplements and does not restrict mandatory consumer rights.

1. Returns at a Glance

• Request an eligible return within 30 calendar days after delivery.
• Eligible defective and non-defective returns are accepted.
• Aokub pays eligible return shipping from supported countries, including international returns.
• Returns are mailed to the U.S. location we provide.
• No restocking fees.
• Approved refunds go to the original payment method.

2. Clothing Return Conditions

For non-defective returns under our voluntary 30-day policy, garments must be unworn except for a reasonable indoor fit check, unwashed, unaltered, and in their original condition, with original tags and included accessories where applicable.

Items must be free of makeup, perfume, deodorant marks, stains, odors, and customer-caused damage. Handle lace, sequins, satin, velvet, feathers, and other delicate details carefully.

Include original packaging where reasonably possible and use protective shipping packaging. These conditions do not prevent a valid claim for a defect discovered during reasonable inspection or use, or replace applicable statutory withdrawal rules.

3. Exceptions

Items specifically identified as final sale before purchase may be excluded from our additional voluntary return offer only where permitted by law. A discount alone does not make an item final sale.

Any applicable hygiene-based exclusion must be disclosed for the particular product before purchase. We do not impose a blanket hygiene exclusion on all clothing.

These exceptions do not remove mandatory cooling-off rights or remedies concerning defective, damaged, misdescribed, or incorrect goods.

4. How to Start a Return

1. Email info@aokub.com within 30 calendar days after delivery. Include your order number, order email, and item details. A reason helps us assist you, but is not required when exercising a statutory no-reason withdrawal right.
2. We aim to respond within 1–2 business days with the appropriate U.S. return address, instructions, and a prepaid label or another free return arrangement.
3. For our voluntary return offer, send the item within 14 calendar days after receiving instructions. Retain tracking and proof of shipment. Statutory withdrawal deadlines below take precedence where applicable.

A request made within the 30-day period remains timely if our response arrives later. Missing authorization may delay handling but does not invalidate statutory rights.

Do not assume that our business contact address or the address printed on your parcel is the correct return destination. Obtain the return address from our support team.

5. International Returns and Costs

Returns are handled at U.S. locations. Customers outside the United States should expect an international return shipment to the address supplied by our support team.

Aokub pays shipping for eligible change-of-mind, fit-related, defective, damaged, misdescribed, and incorrect-item returns from supported countries. We do not charge restocking fees.

Follow our instructions for shipment and return customs documentation. Customers are not required to pay customs or import charges associated with an eligible return through our return arrangement.

Contact us before purchasing postage. Independently purchased postage is not automatically reimbursed unless agreed with us or required by law. Contact us if a carrier requests a covered return charge.

6. Damaged, Defective, or Incorrect Items

Contact us as soon as reasonably possible with your order details and a description of the problem. Photographs can help us investigate. Keep the item and packaging while we assist you.

We will arrange an appropriate replacement, refund, or other remedy according to the issue and applicable law. A request to report promptly does not shorten the 30-day offer or any legal warranty or consumer right.

7. Refund Amount and Timing

For eligible returns under our voluntary offer, we inspect and communicate a decision within 7 business days after receipt. Approved refunds are issued within 3 business days after approval and no later than 10 business days after receipt of an eligible return. Earlier statutory deadlines take precedence. If a return is declined, we explain why.

Refunds include the amount paid for returned items after discounts and applicable refundable taxes collected by us. We do not deduct the cost of free standard outbound shipping, covered import charges, or eligible return shipping.

Refunds use the original payment method and original transaction currency. Your bank or payment provider may need additional time to display the credit. Exchange-rate changes and separately imposed bank fees are controlled by your financial institution.

8. Statutory Withdrawal Rights

Where EU/EEA or UK distance-selling withdrawal rights apply, you generally may notify us of withdrawal without giving a reason within 14 calendar days after receiving the goods, subject to lawful exceptions. For a single order delivered separately, the applicable period generally starts when the last item is received.

Notify us by an unequivocal email or letter. No special form or account is required. Send goods back without undue delay and within 14 calendar days after notifying us, unless we arrange collection. Contact us promptly for our free return arrangement. Our authorization process does not condition the validity of your withdrawal.

We refund statutory withdrawals without undue delay and within the applicable legal deadline. For EU/EEA withdrawals, reimbursement is generally due within 14 calendar days after notice; where legally permitted, it may be withheld until goods are received or you provide evidence of sending them back, whichever occurs first.

For UK withdrawals, reimbursement is due within 14 calendar days after receiving the goods or evidence of return, as applicable. These rules override slower voluntary inspection periods.

Refunds include applicable refundable standard delivery charges, if any. Handling needed to establish an item's nature, characteristics, and functioning does not by itself remove withdrawal rights. Any deduction for diminished value must be lawful and explained.

9. Exchanges

Request an eligible exchange within 30 calendar days after delivery. Replacements depend on inventory. We explain any product price difference before you agree.

Eligible return shipping and standard replacement shipping to supported addresses are free, and covered import charges are paid by Aokub. An eligible refund can be arranged if a replacement is unavailable.

10. Cancellations

Contact us promptly for cancellation or changes. Voluntary requests cannot be guaranteed once processing, packing, or dispatch begins.

For an approved cancellation of an unshipped order, we refund the amount collected within 3 business days to the original payment method. Mandatory withdrawal and delayed-shipment rights are unaffected. Legally required refunds do not depend on return inspection.

11. Contact Us

Aokub
info@aokub.com
+1 707-204-4236
316 W Buhne St
Eureka, CA 95501
United States

Customer service: Monday–Saturday, 9:00 AM–10:00 PM Pacific Time, following Eureka, California local time. We aim to respond within 1–2 business days. Return-inspection and refund-processing business days are Monday–Friday, excluding U.S. federal holidays.