Payment Terms
Last updated: November 3, 2026
1. Payment Methods
We accept payment methods displayed at checkout. Availability may depend on your country, device, browser, order, and payment provider. Financing or installment products, where offered, are subject to the provider's separate terms.
2. Currency, Shipping, and Taxes
Review the transaction currency and final total before paying. Checkout identifies product charges, discounts, shipping, and taxes collected by us.
Standard shipping to supported countries listed in our Shipping Policy is free with no minimum purchase.
Aokub covers import duties, import VAT, and customs-clearance charges associated with delivery. Customers do not need to pay these import charges separately to receive parcels. Ordinary sales taxes expressly displayed at checkout, where applicable, are separate.
If a carrier requests a covered import charge, contact us with the notice and order number. We arrange payment or reimbursement upon reasonable proof of payment.
Your financial institution may separately impose currency-conversion or foreign-transaction fees under its own terms.
3. Authorization and Orders
By submitting payment, you confirm that you are authorized to use the payment method and approve the displayed total. Authorization, capture, and settlement timing vary by provider. An authorization hold is not necessarily a completed charge.
An automated confirmation acknowledges receipt of your order. Orders are subject to payment authorization, availability, legal restrictions, and reasonable fraud checks. If we cannot fulfill a paid order, we notify you and refund the relevant payment. We will not increase the agreed price without your consent.
4. Promotions
Promotional dates, eligible items, exclusions, minimum purchases, required codes, and combination rules follow the conditions disclosed with the offer.
Apply required codes before completing payment. Automatic discounts appear when eligibility conditions are met. Contact us before payment if an advertised discount is missing. An email subscription does not automatically mean an additional discount combines with other promotions.
5. Payment Security and Problems
Payment details are processed through Shopify and the providers enabled for your transaction. We may request reasonable verification to investigate suspected fraud. We do not ask you to email full card numbers, security codes, passwords, or one-time banking codes.
If payment fails, check billing information or contact your payment provider. Check for order confirmation before repeated attempts. For suspected duplicate charges, send your order number and a redacted payment reference. Nothing here restricts lawful billing-dispute or chargeback rights.
6. Refunds and Cancellations
Approved voluntary return refunds are issued to the original payment method within 3 business days after approval and no later than 10 business days after receipt of an eligible return. Earlier mandatory deadlines, including applicable statutory withdrawal deadlines, take precedence.
Refunds cover amounts paid for returned items after discounts and applicable refundable taxes collected by us. We do not deduct free standard outbound shipping, covered import charges, or eligible return shipping.
Refunds use the original transaction currency. Bank posting time may be additional. Exchange-rate changes and bank fees are controlled by your financial institution.
Approved voluntary cancellations of unshipped orders are refunded within 3 business days. Legally required refunds for delayed or unfulfilled shipments do not depend on return inspection. A released authorization hold may disappear rather than appear as a separate refund.
See our Return & Refund Policy and Shipping Policy .
7. Contact Us
Aokub
info@aokub.com
+1 707-204-4236
316 W Buhne St
Eureka, CA 95501
United States
Customer service: Monday–Saturday, 9:00 AM–10:00 PM Pacific Time, following Eureka, California local time. We aim to respond within 1–2 business days.